Beschreibung
Service Delivery Manager needed for my client based in the financial services sector for a minimum 2.5 month contract with scope for extension.Details
Person should have some technical background in DLP preferably, but not essentially, most importantly, he must be a senior manager who has experience managing large nr of orders and communicating with the various stakeholders/requestors in English. He will be responsible that the tickets of his stakeholders get processed, from end to finish. He will have a small team that specializes in processing different phases of the process. He is responsible that each phase always has several tickets associated to it. Needs to be proactive and have a positive attitude. Performance will be measured by throughput and quality of final results, since the final DLP report will be produced by him/her. The right candidate will been managing 2 people, will talk to suppliers to make sure things are done. Essential presentation skills are required. ITIL experience & Risk desirable
Requirement
- Previous Service Delivery experience
- ITIL, Risk, DLP knowledge is desirable
- Great communicator (German is a plus)
- EU / EEA national
- Willing to work in Zürich
If you meet these requirements please email me your CV to