Senior Application Support Analyst

Zürich  ‐ Vor Ort
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Beschreibung

Applications Support JAVA - Private Bank

An exciting opportunity has become available for the position of Senior Application Support Analyst at a prestigious private investment bank based in Zurich, Switzerland. The desired candidate will have previous exposure and extensive knowledge of SQL, along with a strong understanding of applications support and development - including project work, technical specification, documentation and unit testing.

The desired candidate will satisfy the following criteria:

* Experience of working in a customer support environment in an Enterprise Software Environment (support bespoke software products)
* Diagnostic skills including ability to troubleshoot and analyse software issues
* Strong experience in Java, JavaScript, HTML/XML is essential to be considered for this role
* Oracle or SQL knowledge is essential
* ASP and VB exposure would be useful
* Excellent written and verbal communication skills
* Self-motivation and drive to "get things done"
* Flexibility, ability to change priorities quickly and capacity to handle multiple tasks

Responsibilities will include:

* Researching and recreating customer reported issues
* Provide customers with known fixes or workaround to issues and set expectations accordingly
* Escalate issues as required through to the development team on identification of software defects
* Assist with testing of fixes and new releases of software to verify they are "customer ready"
* Develop strong technical understanding of the particular Product Software

First class communication skills - both written and verbal - are essential to this role, and the successful candidate must have great team working skills, be well organised, a logical thinker, show initiative, work to strict deadlines stipulated by the client and perform effectively under pressure.

This role involves the support of a bespoke client base over the telephone, email and face-to-face, so previous experience on a helpdesk is essential and the ideal candidate will have extensive knowledge running scripts, queries and reports, creating databases and triggers. A grasp of ASP, VB, Linux and Unix would also be beneficial.

This is a fantastic opportunity to work with cutting-edge products and enhance one's technical skill-set and thus the successful candidate will enjoy a very competitive package along with excellent opportunities for future career progression.

For more information please contact Annahita Lagevardi or call
Start
ab sofort
Von
Initi8 Recruitment
Eingestellt
09.10.2013
Projekt-ID:
610517
Vertragsart
Freiberuflich
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