Beschreibung
Complaint Handling Manager- SwitzerlandI am currently seeking a Complaint Handling Manager capable of conducting legacy reviews and remediation action of complaint files according to defined protocols.
OVERALL RESPONSIBILITIES:
- Create the analysis / statistics and reports demonstrating the resulting improvement potential.
- Documentary Review & Validation.
- Collection and coordination center for messages.
- Ensure the documentation and their traceability.
- Ensuring customer care after detecting and classifying the messages.
- Organize and Share information.
- Practice preventive measures in cooperation with Quality.
- Remediate Field Action documentation as applicable per protocol.
- Create the analysis / statistics and reports demonstrating the resulting improvement potential.
- Information point for all inquiries regarding market reports by PDC.
REQUIREMENTS:
-Higher Education in Engineering or related fields.
-Experience in Medical Device or related fields.
-In-depth knowledge of the medical device legislation / Vigilance.
LANGUAGES (VERBAL & WRITTEN) :
English - compulsory
German - NTH
If you are interested in this project or need further information please send your CV directly to Beni Wehrle. You can call me on
Keywords: Document review, quality management, document validation, quality engineering, quality assurance, SOP, FDA, ISO , Medical Devices, German and English,Switzerland, Freelance
Campaign Ref: CH
To find out more about Real please visit www.realstaffing.com