JNJKJP00010590 - Complaint Handling Manager

Solothurn  ‐ Vor Ort
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Beschreibung

Complaint Handling Manager- Switzerland

I am currently seeking a Complaint Handling Manager capable of conducting legacy reviews and remediation action of complaint files according to defined protocols.

OVERALL RESPONSIBILITIES:

- Create the analysis / statistics and reports demonstrating the resulting improvement potential.
- Documentary Review & Validation.
- Collection and coordination center for messages.
- Ensure the documentation and their traceability.
- Ensuring customer care after detecting and classifying the messages.
- Organize and Share information.
- Practice preventive measures in cooperation with Quality.
- Remediate Field Action documentation as applicable per protocol.
- Create the analysis / statistics and reports demonstrating the resulting improvement potential.
- Information point for all inquiries regarding market reports by PDC.

REQUIREMENTS:

-Higher Education in Engineering or related fields.
-Experience in Medical Device or related fields.
-In-depth knowledge of the medical device legislation / Vigilance.

LANGUAGES (VERBAL & WRITTEN) :

English - compulsory
German - NTH

If you are interested in this project or need further information please send your CV directly to Beni Wehrle. You can call me on

Keywords: Document review, quality management, document validation, quality engineering, quality assurance, SOP, FDA, ISO , Medical Devices, German and English,Switzerland, Freelance

Campaign Ref: CH

To find out more about Real please visit www.realstaffing.com
Start
10/2013
Dauer
6 Months
Von
Real Staffing
Eingestellt
09.10.2013
Projekt-ID:
609983
Vertragsart
Freiberuflich
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