Solution Specialist (SAP-CRM Service)

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

We are searching for a Solution Specialist (SAP-CRM Service) for our client, an multination based in the Vaud region of Switzerland.

The main purpose of this role is to bring to the team the knowledge, skills & experience in SAP CRM Service and in working with custom development in CRM, APO & ECC.

Key Responsibilities:

  • Understand & Analyze the business requirements to evaluate how best to use standard SAP solutions
  • Bring detailed SAP Solution knowledge (functional and technical) for the design, development and delivery of the Phenix Retail Template.
  • Knowledge of CRM Service with emphasis on in-house repair and field service order.
  • Knowledge of ECC integration with CRM.
  • Knowledge of CRM integration with APO.
  • Translate business requirements into solution specific detailed designs
  • Identify gaps and propose alternative solutions
  • Bring solutions expertise in specific applications or modules
  • Define, document and execute configuration specifications
  • Define and document functional specifications for RICEFW
  • Liaise with development teams to estimate and plan delivery of developments
  • Define, document and execute detailed test scripts
  • Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams

Key Skills:

  • Experience in large scale and international Project (localization)
  • Well versed with CRM Service and ECC integration (CRM 7.0 ehp2)
  • Knowledge of CRM - APO integration is a plus.
  • Has at least 6 years of experience in CRM.
  • Experienced with CRM in-house repair and field service.
  • Good understanding of the E2E Service processes.
  • Extensive hands on experience configuring CRM Service Solution along with troubleshooting and resolution of complex issues.
  • Extensive experience working with custom development projects.
Start
ab sofort
Von
Randstad (Schweiz) AG
Eingestellt
17.09.2013
Projekt-ID:
599741
Vertragsart
Freiberuflich
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