Beschreibung
Bosshard & Partner is looking withMandate 2091
for a Service Delivery Manager for Unified Communications
Project environment
A Swiss Insurance Company
Tasks
• Implementation and Management of services (in close cooperation with service provider's customer service manager) for unified communications (environment: Cisco/Microsoft).
• Monitor and control performance of services (in close cooperation with service provider customer service manager).
• Determine process gaps and implement process improvements where necessary.
• Daily review of incidents, problems, changes, request fulfillment.
• Improve implemented control mechanisms for SLAs.
• Prepare reports in SNOW, weekly and monthly statistics.
• "Chase" Service Providers.
Requirements
Must have:
• Knowledge of Excel reporting and formula functions.
• PowerPoint Presentation skills.
• Experience in an outsourced environment.
Nice to have:
• Knowledge of ServiceNow.
• Basic Network knowledge (comparable to Cisco CCNA).
Soft skills
• English written and spoken is a must.
• German is an advantage.
• Good communication skills
• Stress resistent
• Well organized, able to set priorities
• Good at tracking activities.
Workload: 100%
Start Date: 15.10.2013
End Date: 30.08.2014
Workplace: Zurich
Did we gain your interest? Please do not hesitate to contact Mr. Michael Filliger at or