Service Delivery Manager - ITIL, PM, Marimba, Lifecycle Mgmt., design,

Zürich  ‐ Vor Ort
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Schlagworte

Beschreibung

Service Delivery Manager - ITIL, PM, Marimba, Lifecycle Management, design, build, maintain, monitor, UAT

Randstad is one of the world's leading human resources service providers. Our "Professionals" Business Line specializes in recruiting skilled workers, specialists, and management personnel for middle and upper management in the IT, Banking & Finance, Engineering and Life Sciences sectors.

On behalf of one of our major clients in the banking sector, Randstad IT Professionals is actively looking for a Service Delivery Manager in Zurich.

MAIN ACCOUNTABILITY

  • Coordinate and manage the planning of all desktop patch and technical releases for region Switzerland
  • Review and provide sign off on scope of releases
  • Produce and manage detailed plans of releases from UAT through to deployment
  • Oversee UAT testing and run global checkpoint calls to ensure results are reviewed globally and provide signoffs to release readiness for deployment
  • Deliver additional projects in the desktop services area in support of new service transitions end to end
  • Apply project management methodologies to plan and coordinate releases within region
  • Consistently produce and track progress of regional deployment plans and schedules
  • Highlight areas of improvements and implement quick wins
  • Effectively manage the Matrix of stakeholder groups to resolve conflicts
  • Represent regional interests in global meetings

DESIRED SKILLS AND QUALIFICATION

  • ITIL Foundation: Excellent know-how in Service Lifecycle Management. Design, build, maintain, monitor IT services
  • IT Infrastructure know-how
  • Knowledge of client systems management (Marimba) would be beneficial
  • 5-10 years of project management experience
  • Engaging personality, excellent communication and presentation skills
  • Excellent attention to detail, highly organised and a capable coordinator
  • Ability to coordinate successfully with a global team and stakeholders in a highly matrixed environment
  • Knowledge of SwanXP/Service
  • Now change management tool beneficial

If you think this opportunity matches your skills and career interests do not hesitate to send us an updated version of your CV.

Please note that we are getting back to you, when your skills and experience are matching the requirement and when there is still a possibility to send CVs to the client.

Thank you for your understanding.

Start
ab sofort
Dauer
6 months +
(Verlängerung möglich)
Von
Randstad (Schweiz) AG
Eingestellt
09.08.2013
Projekt-ID:
580865
Vertragsart
Freiberuflich
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