Beschreibung
SAP CRM Senior Consultant, expert in Loyalty required for our client, a world renowned multinational based in Vaud, Switzerland.
The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus on the loyalty engine, which will be used for customer club credit management.
Key Responsibilities:
- Understand & Analyze the business requirements to translate them in the best way in SAP CRM solution in promoting as much as possible the standard functionalities
- Bring detailed SAP Loyalty Solution expertise (functional and technical) for the design, development and delivery of the Retail Template.
- Translate business requirements into solution specific detailed designs
- Identify gaps with the standard and propose alternative solutions
- Manage the integration impacts on the entire architecture of the program (eCommerce, POS, CRC)
- Define, document and execute configuration specifications (detailed design and customizing documents)
- Define and document functional specifications for RICEFW (specific developments)
- Liaise with development technical architects to estimate and plan delivery of developments
- Define, document and execute detailed test scripts
- Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams
Key Skills:
- Experience in large scale and international Project (localization)
- At least 8 years of experience as a SAP CRM Expert/solution architect, ideally in Retail with B2C processes
- Strong Expertise in SAP CRM Loyalty module, especially within latest version CRM 7.0 ehp2
- Good skills in CRM Marketing, Sales, Service, Interaction Centre modules
- Integration expertise with ERP Retail
- Integration expertise with eCommerce and POS solutions
- Technical knowledge - ABAP, WebUI
- Strong communication and consulting skills