Beschreibung
Complaint Handling Manager
Edelway is a Services Consultancy based in Switzerland. One of our best clients, a global pharmaceutical company, based in the Bern/Basel area, is currently looking for a Complaint Handling Manager to join them on a long term basis.
Language: English, German is a plus.
Start Date: ASAP
Rate: Excellent
THE ROLE
*Legacy review and remediation action of complaint files according to defined protocols.
*Ensuring customer care after detecting and classifying the messages
*Collection and coordination centre for messages
*Ensure the documentation and their traceability
*Organize and share information
*Introduction of correction, respectively.
*Prevention measures in cooperation with Quality Remediate Field Action documentation as applicable as per protocol
*Create the analysis/statistics and reports demonstrating the resulting improvement potential
*Information point for all inquiries regarding market reports by PDC
YOU'LL NEED
*Higher Education in Engineering or related fields
*Min 5 years experience in medical device or related fields
*In-depth knowledge of the medical device legislation/vigilance
*Good analytical skills and the ability to effectively manage workloads
Key Words: Pharmaceutical, pharma, biotechnology, medical devices, complaints, complaint manager, complaint handling manager, customer care, quality remediate field action, remediation, medical, nursing, customer service