Beschreibung
Service Delivery Manager (Internet Technologies) - This is a long term contract opportunity for an experienced SD Manager to join an International Team. The role will involve working closely with a Service Provider and internal Technical Teams to improve service levels, process improvement and interface with Service Providers.Responsibilities;
- Review tickets from internal users before forwarding to Providers
- Set up tickets in the providers service management tool
- Interface with Managed Service
- Improve and optimise processes
- Review and improve common technical issues
- Monitor Managed Service KPI's
Skills and Experience required;
- Technical / Engineering know-how in Internet Technologies (i.e. Proxy, Firewall etc)
- IP Filtering, Virus Scanning and WPAD (Web Proxy Auto-Discovery Protocol) knowledge
- Preference for candidates from a Service Provider background
- Outsourcing / Managed Service experience essential
- Prior experience of managing Service Providers
- Experience in an IT Service environment
- ITIL skills are an advantage
- English and German are a MUST
Preference will be given to candidates living within a daily commutable distance to Zurich.
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.