SAP CRM Senior Consultant (IC)

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

SAP CRM Senior Consultant, expert in Interaction Center module and its integration with a CTI required for our client, a world renowned multinational based in Vaud, Switzerland.

The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus Interaction Center module, used to support all call center's activities.

Key Responsibilities:

  • Understand & Analyze the business requirements to translate them in the best way in SAP CRM solution in promoting as much as possible the standard functionalities
  • Bring a strong Solution expertise (functional and technical) on SAP CRM IC module and also on integration features with a CTI solution, for the design, development and delivery of the Retail Template.
  • Translate business requirements into solution specific detailed designs
  • Identify gaps with the standard and propose alternative solutions
  • Manage the integration impacts on the entire architecture of the program (CTI AVAYA, Marketing, BI, eCommerce, POS,etc.)
  • Define, document and execute configuration specifications (detailed design and customizing documents)
  • Define and document functional specifications for RICEFW (specific developments)
  • Liaise with development technical architects to estimate and plan delivery of developments
  • Define, document and execute detailed test scripts
  • Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams

Key Skills:

  • Experience in large scale and international Project (localization)
  • At least 6 years of experience as a SAP CRM Expert/solution architect, ideally in Retail with B2C processes (also B2B)
  • Strong Expertise in SAP CRM Interaction Center module, especially within latest version CRM 7.0 ehp2
  • Strong Integration expertise with a CTI solution
  • Good skills in CRM Marketing, Sales, After Sales Services, Interaction Centre modules
  • Technical knowledge - ABAP, WebUI
  • Strong communication and consulting skills
Start
ab sofort
Von
Randstad (Schweiz) AG
Eingestellt
13.07.2013
Projekt-ID:
566937
Vertragsart
Freiberuflich
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