Beschreibung
SAP CRM Senior Consultant, expert in Customer Data Management required for our client, a world renowned multinational based in Vaud, Switzerland.
The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus on Customer Master Data implementation, in a multichannel context.
Key Responsibilities:
- Understand & Analyze global Customer Master Data requirements to translate them in the best way in SAP CRM solution in promoting as much as possible the standard functionalities
- Bring detailed SAP CRM expertise (functional and technical) for the design, development and delivery of the Retail Template.
- Translate business requirements into solution specific detailed designs
- Identify gaps with the standard and propose alternative solutions
- Manage the integration impacts on the entire architecture of the program (eCommerce, POS, Neolane, BI, CRC, etc.)
- Define, document and execute configuration specifications (detailed design and customizing documents)
- Define and document functional specifications for RICEFW (specific developments)
- Liaise with development technical architects to estimate and plan delivery of developments
- Define, document and execute detailed test scripts
- Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams
Key Skills:
- Experience in large scale and international Project (localization)
- At least 6 years of experience as a SAP CRM Expert/solution architect, ideally in Retail with high volume B2C context
- Strong Expertise in SAP CRM Customer Data Mngt, especially within latest version CRM 7.0 ehp2
- Good skills in CRM Marketing, Sales, Service, Interaction Centre and Loyalty modules
- Good skills in SAP CRM Organizational Structure
- Integration expertise with ERP Retail
- Integration expertise with eCommerce and POS solutions
- Technical knowledge - ABAP, WebUI
- Strong communication and consulting skills
- Fluent in English, French is a plus