Beschreibung
Training Manager for an interesting project in Basel
Our client, in the pharmaceutical industry, is currently seeking for an experienced Training Manager to support their project in Basel.
Job purpose:
Delivering a training program to support the transition to the new operating model.
Supporting activities will include developing a training plan, creating a Matrix of target associates to be trained, mapping service integration, developing a certification and knowledge ranking approach, and creating training content that will be used during the training delivery phase.
Content development will include many facets of our clients new operating model.
Tasks:
Ensure proper implementation of the new operating model standards, processes and methods
Support the project teams in understanding the benefits of the service development method and in applying it to their projects and services
Interface between the new operating model function and service projects to ensure processes and projects are aligned
Support the evolution and further development of methods, processes and artifacts related to the operating model, including the creation of material related to these
Create process designs, templates and deployment approaches related to the new operating model
Develop training material for procedures, methods and artifacts
Perform trainings on the usage of the service development menthod and the related deliverables, for example to projects and services teams
Skills:
University Degree M.Sc. in Informatics, Electrical Engineering, Computing or similar area
ITIL V3 Foundation certification mandatory, ITIL V3 Expert desired
Project Management certification PRINCE 2, PMI, HERMES desired
At least 6+ years experience in Training Development especially in the area of ITSM
At least 6+ years experience in strategic/operational IT Service Management disciplines
Several years of major pharmaceutical corporation experience together with a good understanding of processes/methodologies/organization etc. desired
Fluent in German and English
Interested?
If you think that you are the ideal candidate for this position, then please send us a copy of your CV as a Word Document and your current contact details. Please note that applicants must be eligible to qualify for a work permit in the specified location.