Beschreibung
Reference Nr.: 9126TG
Industry: Food Industry
Place of work: Lausanne and region
Start: ASAP
Duration: Ca. 5 months +
Introduction:
For one of our clients near Lausanne we are looking for an experienced SAP CRM Senior Consultant in Marketing Campaign Management .
Our clients program is a global business transformation program to enable his/her product to continue on its ambitious growth journey. It is built around the fundamentals of harmonized best practices, data and systems with a focus on delivering a seamless, personalized, omnichannel experience to consumers. The program will include a major IS/IT transformation for which SAP and Hybris have been selected as strategic software partners.
Role:
- The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus on the Campaign Management processes, in a special configuration with total integration between Neolane and SAP CRM
- Understand & Analyze Marketing Campaign business requirements to translate them in the best way in SAP CRM solution in promoting as much as possible the standard functionalities
- Bring detailed SAP Marketing Campaign Solution expertise (functional and technical) for the design, development and delivery of the Phenix Retail Template.
- Translate business requirements into solution specific detailed designs
- Identify gaps with the standard and propose alternative solutions
- Manage the integration impacts on the entire architecture of the program (Neolane, BI, eCommerce, POS, etc.)
- Define, document and execute configuration specifications (detailed design and customizing documents)
- Define and document functional specifications for RICEFW (specific developments)
- Liaise with development technical architects to estimate and plan delivery of developments
- Define, document and execute detailed test scripts
- Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams
Requirements:
MUST-HAVE
- Experience in large scale and international Project (localization)
- At least 6 years of experience as a SAP CRM Expert/solution architect, ideally in Retail with high volume B2C processes
- Strong Expertise in SAP CRM Marketing module, especially within latest version CRM 7.0 ehp2
- Good skills in CRM Loyalty, Sales, Service, Interaction Centre modules
- Integration expertise with ERP Retail
- Integration expertise with eCommerce and POS solutions
- Technical knowledge - ABAP, WebUI
- Strong communication and consulting skills
Soft Skills
- Teamplayer
- Ability to work in an international as well as multicultural environment
- Good written and verbal communication skills
- Insight and courage
- Service oriented
- Results focus and initiative as well as pro-active
Language:
- Fluent in English (writing + speaking)
- French (would be an advantage)