Beschreibung
Reference Nr.: 9126TGIndustry: Food Industry
Place of work: Lausanne and region
Start: ASAP
Duration: Ca. 5 months +
Introduction:
For one of our clients near Lausanne we are looking for an experienced SAP CRM Senior Consultant in Marketing Campaign Management .
Our clients program is a global business transformation program to enable his product to continue on its ambitious growth journey. It is built around the fundamentals of harmonized best practices, data and systems with a focus on delivering a seamless, personalized, omnichannel experience to consumers. The program will include a major IS/IT transformation for which SAP and Hybris have been selected as strategic software partners.
Role:
The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions, with a particular focus on the Campaign Management processes, in a special configuration with total integration between Neolane and SAP CRM
- Understand & Analyze Marketing Campaign business requirements to translate them in the best way in SAP CRM solution in promoting as much as possible the standard functionalities
- Bring detailed SAP Marketing Campaign Solution expertise (functional and technical) for the design, development and delivery of the Phenix Retail Template.
- Translate business requirements into solution specific detailed designs
- Identify gaps with the standard and propose alternative solutions
- Manage the integration impacts on the entire architecture of the program (Neolane, BI, eCommerce, POS, etc.)
- Define, document and execute configuration specifications (detailed design and customizing documents)
- Define and document functional specifications for RICEFW (specific developments)
- Liaise with development technical architects to estimate and plan delivery of developments
- Define, document and execute detailed test scripts
- Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams
Requirements:
MUST-HAVE
- Experience in large scale and international Project (localization)
- At least 6 years of experience as a SAP CRM Expert / solution architect, ideally in Retail with high volume B2C processes
- Strong Expertise in SAP CRM Marketing module, especially within latest version CRM 7.0 ehp2
- Good skills in CRM Loyalty, Sales, Service, Interaction Centre modules
- Integration expertise with ERP Retail
- Integration expertise with eCommerce and POS solutions
- Technical knowledge - ABAP, WebUI
- Strong communication and consulting skills
Soft Skills
Teamplayer
Ability to work in an international as well as multicultural environment
Good written and verbal communication skills
Insight and courage
Service oriented
Results focus and initiative as well as pro-active
Language:
Fluent in English (writing + speaking)
French (would be an advantage)