Service Manager for ITSM Tools & Processes (BMC) - Pharma experience m

Basel-Stadt  ‐ Vor Ort
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Schlagworte

Beschreibung

Our pharma client is currently starting a large program which aims to transform the current infrastructure services into a new operating model based on ITILv3. In order to help one of those workstreams, Swisslinx is urgently seeking a Service Manager/Business Analyst for Processes & Tools in the IT Service Management Space (eg ITIL v3 processes.

In this urgent contract, you will be focusing on the planning and implementation of key ITIL processes and supporting tools based on an analysis of our client's process requirements. You will need your strong experience in IT Service Management within the pharmaceutical industry in order to validate processes, document use cases, identify process interfaces and produce documentation incl. a Service Management Manual, Standard Operating Procedures, Work Instructions and Service Ops Manuals. This input will then be used as the key input for the configuration of the ITSM toolset.

In order to be considered for this position, we are looking for an initiative, communicative and analytical individual who is self-driven and has the following skills and qualifications:

- Higher University Degree in IT or similar

- Min. 6 years of experience in strategic implementation of ITIL processes and tools

- Min. 6 years of experience in strategic and operations IT Service Management disciplines

- ITIL v3 Foundation mandatory; ITIL v3 Expert preferred

- Project Management Certificate preferred (PMI, Prince 2, Hermes, etc)

- Min. 3 years of experience in a major pharma company

- Experience in writing technical documentations (ideally GxP compliant)

- Profound experience with BMC ITSM tools

- Strong English and ideally also German

Do you feel that this might be the next steppingstone for your career? If you possess the above skills and attributes and are interested in this challenge, then please send your full CV and tell us why you think you are the right candidate for this position! We look forward to hearing from you.

The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle-East and South East Asia. With more than twenty years experience, our business relationships are driven by integrity, trust and discretion.

For further information, please visit our website.

Swisslinx AG

Michaela Zahnd

Start
ab sofort
Dauer
6 months
Von
Swisslinx
Eingestellt
02.07.2013
Projekt-ID:
560091
Vertragsart
Freiberuflich
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