Beschreibung
Ref.Nr.:9122JKIndustry:food industry
Location: Lausanne and region
Start: asap
Duration:5-6 months (end of the year)
Introduction:
Since the foundation of ITech Consult AG in 1997, we have continually extended our network of freelance computer experts. Today, we can fall back on around 20,000 qualified IT specialists (developers, system experts, project managers, support technicians and more).
Role:
The main purpose of this role is to design and build the integrated CRM solution based on a combination of SAP CRM and other best of breed solutions.
Program/Project Focus :
* Translate business requirements into solution specific detailed designs
* Identify gaps and propose alternative solutions
* Bring solutions expertise in specific applications or modules
* Define, document and execute configuration specifications
* Define and document functional specifications for RICEFW
* Liaise with development teams to estimate and plan delivery of developments
* Define, document and execute detailed test scripts
* Execution of test scripts in area of expertise and responsible for resolution of test failures in collaboration with technical teams
Key Performance Indicators:
* Quality of deliverables
* Timeliness of deliverables
* Stakeholder Feedback
Knowledge and Professional skills:
* 10 years + experience as a CRM Master Data Expert/solution architect
* Expertise in SAP CRM ideally in Retail/B2C omnichannel scenarios
* Deep module expertise in CRM Sales, Service, Marketing, Interaction Centre
* Integration expertise with ERP Retail
* Integration expertise with eCommerce and POS solutions
* Technical expertise - ABAP OO, WebUI
* Strong communication and consulting skills
Language skills :
Fluent in English (writing and speaking)