Beschreibung
For 15 years Info-Tech has worked with customers across industries including food and nutrition, private banking, luxury goods and electronics. We are a Swiss company, and believe that proximity to our partners adds value to the services we provide. Developing close relationships with our customers and our consultants, we provide professional, efficient and flexible services. We succeed because of the trust and respect that we have built with our customers over the years.
For a major international client near to Lausanne, we are looking for a:
Ratings & Reviews Project Manager
Ratings and reviews are one of the most influential contact points driving new consumers from consideration to purchase. Our client is looking for a Project Manager to coordinate the adoption by markets of the digital marketing side of some of their key tools - to improve the use of ratings and reviews and advocacy platforms. You will support the selection of relevant Ratings & Reviews and Advocacy platforms and kick-start their implementation.
Responsibilities will include:
- Define the business case (including relevant KPIs) for new tools
- Define the functional specifications for tools, and integrate them with other processes and tools (consumer feedback tools, community management processes, CRM databases, etc.)
- Identify, design and validate business processes, capturing best practices from the markets
- Facilitate collaborative work between markets
- Work closely with the IT technical teams on the validation and testing of applications and functionalitiesduring the development and implementation stages
- Facilitate adoption by the markets by providing training sessions and materials
Candidates interested in applying for this role must be able to demonstrate:
- Good knowledge of Ratings & Reviews platforms (eg BazaarVoice), and experience of their implementation
- Good understanding of CRM, multi-channel Direct Marketing, and consumer services processes
- Significant experience in B2C and Digital Marketing
- Strong project management experience, and knowledge of main project management methodologies
- Experience of establishing and managing collaborative teams
This is a contract position for 4 months in the first instance, with an international client, whose working language is English. The client is located minutes from Lake Geneva, on the Swiss Riviera and close to Lausanne. Info-Tech will provide advice and support through your relocation if you are working in Switzerland for the first time.