Beschreibung
Service Delivery Manager - This is a long term contract opportunity for an experienced SD Manager to join an International Team. The role will involve working closely with a Service Provider and internal Technical Teams to improve service levels, process improvement and interface with Service Providers.
Responsibilities;
- Interface with Managed Service
- Improve and optimise processes
- Review and improve common technical issues
- Monitor Managed Service KPI's
Skills and Experience required;
- Outsourcing/Managed Service experience essential
- Prior experience of managing Service Providers
- Technical/Engineering know-how in Internet Technologies (ie Proxy, Firewall etc)
- Preference for candidates from a Service Provider background
- Experience in an IT Service environment
- English and German are a MUST
Preference will be given to candidates living within a daily commutable distance to Zurich.
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number.
Please note that applicants must be eligible to qualify for a work permit in the specified location.