Complaint Handling Manager

Solothurn  ‐ Vor Ort
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Schlagworte

Beschreibung

Complaint Handling Manager
CHF Negotiable
Solothurn, Switzerland
6 month contract

Our client is seeking and experienced Complaints Handling Manager to join their team on site in Solothurn to act as the contact and coordination point for market reports (complaints/incidents). Receiving, monitoring, handling, Completing and evaluating the messages to ensure customer satisfaction in our markets. This is an excellent opportunity to join a global giant in the industry who are rapidly expanding on an international scale.

- Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation
of messages
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to Legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis/statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
- Initiating and promoting the highest standards of ethics and compliance with the Code of Conduct
and the Compliance Program

Report events to the competent authorities, in cooperation with RA
Support for the implementation of Field Actions

REQUIREMENTS:

Higher Education in Engineering or related fields
Min 5 years experience in Medical Device or related fields
In-depth knowledge of the medical device legislation/Vigilance

Languages:

English - must
German - Nice to have

Start
keine Angabe
Dauer
6 months
Von
Berry Technical
Eingestellt
13.06.2013
Projekt-ID:
551236
Vertragsart
Freiberuflich
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