Auftrag A3924 - Complaint Handling Manager - non GRQP (contract)

Beschreibung

Projekt Nr.: A3924
Funktion Complaint Handling / Communication Manager (contract)
Branche Dienstleistungsunternehmen
Pensum 100%
Arbeitsort Basel
Antrittstermin 15.07.2013
Dauer 6 Monate mit Option
Anzahl Stellen 20

Stellenbeschreibung

https://www.ghrgroup.ch/projekt-details/orderNr/A3924.html

Für unseren Kunden suchen wir einen sehr erfahrenen Complaint Handling / Communication Manager wie folgt:

Overall Responsibilities:
Contact and coordination point for market reports (complaints / incidents). Receiving, monitoring, handling, Completing and evaluating the messages to ensure customer satisfaction in our markets.
Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation of messages.
Collection and coordination center for messages.
Ensure the documentation and their traceability.
Ensuring customer care after detecting and classifying the messages.
Organize and Share information.
The introduction of measures for the rapid transmission of a competent and technically well-founded statement.
Introduction of correction, respectively. Prevention measures in cooperation with Quality.
Junction to Legal regarding reporting of cases of damage.
Junction with the RM Foundation regarding requested services.
Create the analysis / statistics and reports demonstrating the resulting improvement potential.
Information point for all inquiries regarding market reports by PDC.
Initiating and promoting the highest standards of ethics and compliance with the Synthes Code of Conduct and the Compliance Program.

Must-Skills:
Higher Education in Engineering or related fields
Min 5 yrs experience in Medical Device or related fields
In-depth knowledge of the medical device legislation / Vigilance

Nice to have:
Analytical Skills
Ability to effectively manage workloads

Diverse Tätigkeiten gemäss Projektleiter ÜbersetzenAnforderungen
IT Profil Priorität
Compliant Manager ein Muss

Communication Manager ein Muss

Sprachen
Sprache mündlich schriftlich Priorität
Englisch sehr gut sehr gut ein Muss

Deutsch gut gut von Vorteil

Wir freuen uns auf Ihre Bewerbung

André van Sprundel
CEO

GHR Global Human Resources AG
Blegistrasse 13
CH-6340 Baar / ZG

Tel:
Direktnr:
Fax:
E-Mail:
Web: www.ghrgroup.ch

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