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Process Specialist/Service Manager Contact Centre

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

For our customer in the area of Zürich we are looking for a 3 months project for a Process Specialist/Service Manager Contact Centre

Tasks:

  • Set up, improve and modify internal ordering processes for the Service/Contact Centre
  • Coordination of providers
  • Setup, improvement and modification of Asset Management
  • Setup, improvement and modification of Incident Management
  • Setup, improvement and modification of Capacity Management
  • Setup, improvement and modification of Asset, Usage and Configuration
  • Implementation of tools to improve performance
  • Design and implementation of process optimisations
  • Liaison between the customer and providers

    Skills:
  • Excellent knowledge in ITIL methodology (V3)
  • Provider and Vendor Management experience
  • Business management and analytical skills
  • Project management skills and experience in the development of concepts

    Are you interested in this position? Then we looking forward to receive your application.

    • Start
    ab sofort
    Dauer
    30.09.2013
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    12.06.2013
    Projekt-ID:
    550438
    Vertragsart
    Freiberuflich
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