COMPLAINT HANDLING MANAGERS

Beschreibung

Dear Sir or Medam

As a prefered supplier we are looking for Complaint Handling Managers.

OVERALL RESPONSIBILITIES:

Contact and coordination point for market reports (complaints / incidents). Receiving, monitoring, handling,
Completing and evaluating the messages to ensure customer satisfaction in our markets.

- Maintaining and Optimizing Fine procedures for receiving, tracking, editing, enclosure and evaluation
of messages
- Collection and coordination center for messages
- Ensure the documentation and their traceability
- Ensuring customer care after detecting and classifying the messages
- Organize and Share information
- The introduction of measures for the rapid transmission of a competent and technically well-founded statement
- Introduction of correction, respectively. Prevention measures in cooperation with Quality
- Junction to Legal regarding reporting of cases of damage
- Junction with the RM Foundation regarding requested services
- Create the analysis / statistics and reports demonstrating the resulting improvement potential
- Information point for all inquiries regarding market reports by PDC
- Initiating and promoting the highest standards of ethics and compliance with the Code of Conduct and the Compliance Program

Report events to the competent authorities, in cooperation with RA
Support for the implementation of Field Actions

REQUIREMENTS:

Higher Education in Engineering or related fields
Min 5 yrs experience in Medical Device or related fields
In-depth knowledge of the medical device legislation / Vigilance

Languages :

English – must
German – NTH
Soft Skills:
Analytical Skills
Ability to effectively manage workloads

If you are interested in the Position i looking forward to your answer.

Best regards
Oscar Schröder
Account Manager
EXXETA GmbH
Binzmühlestrasse 80
8050 Zürich

fon
fax
mobil

mail
web www.EXXETA.ch

Geschäftsführer: Frank Hasenfratz, Holger Karbstein

USt-Referenz Nr. 74183
Handelsniederlassung Zürich
Kanton Zürich HRB CH-
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