Beschreibung
Support Analyst
Our multinational end client in Basel is now looking for a Support Analyst to join its team.
Only English is required.
Duration of contract: 1 year + extensions on a long term basis
Rate: Excellent, all hours are paid¨
THE ROLE:
*Support global research department users in use of word processing, electronic publishing and document management systems
*Assist users with basic technical issues
*Train and/or support users on the use of Microsoft office applications, Pathlore, PREDI, CREDI).
*Assist with the support IT development activities including user specifications, OQ/PQ testing.
*Conduct basic document issue resolution with customers and collaborators.
*Maintain basic knowledge of current systems standards, regulatory guidelines and legal requirements.
*Troubleshoot and provide solutions to basic technical and process issues.
YOU WILL:
*Interact with globally located scientific personnel (Study Directors, Principal Scientists, Project Team Representatives)
*Be involved in the problem solving and solutions of technical and process issues.
*Report documents to improve speed of preparation and quality of the research department to make a contribution to marketing applications.
YOUR PROFILE:
*1 to 3 years experience supporting of electronic document management systems, publishing tools
*Basic knowledge of document management including Microsoft office applications, Documentum, Adobe Acrobat, ISI toolbox and/or ISI publisher
*Experience within the pharmaceutical, chemical industry a strong plus
*Basic knowledge of xEDIs
*Basic knowledge of GxPs and OECD regulations
*Basic knowledge and compliance with the Good Laboratory Practices and Standard Operating Procedures
If this sound like you next challenge send us your CV and we will call you to discuss in more details.