L3 Support Engineer

CH  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Schlagworte

Beschreibung

L3 Support Engineer

Detailed Requirement:

  • Having extensive IT experience with Incident, Problem and Change Management Role.
  • Thorough knowledge & understanding of ITIL Framework.
  • Project & Operations Management exposure with collaboration of Resolver Groups.
  • Intermediate level understanding for MS Windows OS (XP, Win7, Win8, Win2008R2) 32 vs 64bit architectures, iOS & Mac OS.
  • Troubleshooting of issues related to MFPs (Multi Functional Printers) including extended functionality like Scan2Mail, Scan2Fax, Scan2Folder, Scan2Workflow) & Tablet and Mobile devices.
  • Knowledge of Remote Desktop Tools, Internet Explorer 9/10, Firefox, Lync 2013, Adobe Acrobat, NitroPDF, Microsoft Office Suite & Active Directory - AD Group Policy.
  • Maintaining responsibility for activities associated with the identification, prioritization & resolution of reported problems. Ensuring that all phases of L2/L3 support are properly coordinated, monitored, logged, tracked and resolved in an effective and efficient manner.
  • Skills on Priority (Rating):

  • Strong Project Management skills and proven ability to manage own workload is dispersed geographies.
  • ITSM Toolsets - ServiceNow, Remedy, Peregrine etc.
  • Intermediate skills with MS Windows OS (XP, Win7, Win8, Win2008R2) 32 vs 64bit architectures, iOS & Mac OS
  • Install and configuring Multi Functional Printers including extended functionality like Scan2Mail, Scan2Fax, Scan2Folder, Scan2Workflow) & Tablet and Mobile devices.
  • Excellent working knowledge of management disciplines and processes
  • System Integration or tools implementation and rollout experience
  • Analytical thinking, being able to structure complex issues
  • SLA & OLA management experience
  • Governance Processes
  • Knowledge Management, Documentation & Presentation Skills

    Start
    immediate
    Dauer
    12 months
    Von
    Exclusive Resources Ltd
    Eingestellt
    21.05.2013
    Projekt-ID:
    539460
    Vertragsart
    Freiberuflich
    Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
    Registrieren