System Controller Webex, Telepresence, CallManager

Vor Ort
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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On behalf of a major Pharma client, Harvey Nash is urgently looking for an experienced System Controller - Webex, TelePresence, Call Manager, MeetingPlace tools (professional level, several years of experience needed) for a 5+-months role in Basel (Switzerland).

Main Tasks :

  • Operating, controlling and monitoring the IT systems Webex and Data-conferencing as part of a Telepresence
  • Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC)
  • Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
  • Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability
  • Second level support of the Service Desk/HelpDesk in case of incidents on Webex
  • Handling and documenting exceptional situations and organizing workarounds
  • Triggering and controlling the necessary maintenance work and backup
  • Maintaining the operational processes and documentations, also for training.

    Special requirements and background :

  • Experienced person in Cisco technologies and products
  • Experienced especially in Webex, Call Manager, Telepresence and MeetingPlace tools - 3 years minimum
  • Fluent English mandatory (written and spoken)
  • German and/or Spanish would be beneficial.

    Project details :

  • Start: or ASAP in May
  • till
  • work place is Basel, 40 hours per week, no remote option.

    Interested and available to start this challenging role in Basel? Please send your detailed English CV (MS Word files preferred).

    (Please apply if you have 3+ years of experience with Webex, Call Manager, TelePresence and MeetingPoint technologies and routine in solving technical problems; deep experience with CISCO products is also needed. Thank you!

  • Harvey Nash AG will support you with relocation tips and take care of all permit, payroll and admin related details. We will be your reliable and professional partner in the Swiss IT Recruiting business.