Contact Centre Specialist

‐ Vor Ort

Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Schlagworte

For a project we are looking ASAP for a Contact Centre Specialist

Main tasks and responsibilities:

Coordination of IT and telephony

Implementation of tools to improve performance

Design and implementation of process optimisations

Internal and external project communications

Liaison between the providers

Required skills are:

Excellent knowledge in Contact Center technologies with industry certification

Good knowledge of PBX/switch technologies and Genesys products and services and their usage

Knowledge of Genesys Worforce Management and intelligent Workload Distribution as well as Cisco Voice products is an advantage

Contract knowledge

Vendor management experience, good contacts to existing and optional suppliers, vendors and providers

Business management and analytical skills

Project management skills and experience in the development of concepts

Service management skills (ITIL V3) and experience

Fluent in German and English

Are you interested in this position? We are looking forward to receive your application

Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.