Beschreibung
Randstad IT Professionals specialises in the recruitment of IT Professionals for permanent and contract roles. We service clients on a Pan-European basis. Randstad IT Professionals offer exciting roles, prospects and career advancement possibilities.
On behalf of one of our major clients, a renowned bank based in Zurich, Randstad IT Professionals is actively looking for a Junior Technology Infrastructure Service Manager.
ACCOUNTABILITY
- Act as a single point of contact for a pre-defined partner population, supervising, supporting and enabling infrastructure as well as IT service/product delivery
- Consult and support clients regarding infrastructure and architecture standards, life cycle procedures
- Recording, classification, estimation and prioritization of customer demand
- Track project deliverables against commitments
- Investigate and track availability of approved capital budgets
- Drafting and negotiating Operational Level Agreements and Underpinning Contracts
- Periodic reporting of Achievements and Exceptions
- Enabling Disaster Recovery/Business Continuity Management test planning and documentation
- Manages the Book of Work and Book of Demand for the respective customer base
DESIRED SKILLS & EXPERIENCE
In order to be considered for this versatile role, Randstad ITProfessionals is seeking a communicative, self-motivated and ideally local candidate with the following profile:
- IT Account Management
- Experience in IT Contract/IT Supplier Management, IT Project Management, IT Delivery Management type roles
- Very good ability to translate business and application requirements into technical terms and IT services
- Good knowledge of end-to-end IT operations and large infrastructure landscapes
- Good understanding of statistical and analytical principles and processes
- Knowledge of budget calculation processes as well as and budget calculation and charging principles
- Good understanding of AD partners, their deliverables and processes
- Verg good English language skills
Knowledge of IT technologies/IT System design and IT architecture in a large corporate context
Experienced in applying general management/conflict management skills
If you think this opportunity matches your skills and career interests do not hesitate to send us an updated version of your CV in Word format with reference TIS/12212.
Thank you!