Beschreibung
For my large banking client based in Zurich, Switzerland we are looking for a Supplier/delivery Manager
Location: Zurich, Switzerland
Start: ASAP
Duration: 3 months (possible extensions)
Languages: English mandatory, German nice to have
The TIS TBP represents TIS towards the Application Development stakeholders; as such s/he acts as the single-point of contact for a pre-defined customer base, being responsible for all aspects: Account Management, Project Portfolio Management and infrastructure deliverables.
Tasks & Accountabilities:
- Acts as a single TIS point of contact for a pre-defined partner population, supervising, supporting and enabling infrastructure as well as IT service/product delivery
- Consult and support clients regarding infrastructure and architecture standards, life cycle procedures, the TIS organization and time-lines for standard products
- Recording, classification, estimation and prioritization of customer demand
- Track TIS project deliverables against commitments
- Investigate and track availability of approved capital budgets for all CTB projects in client portfolio
- Consolidate resource tracking against project budget
- Drafting and negotiating Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) based on SLA requirements
- Periodic reporting of Achievements and Exceptions
- Enabling Disaster Recovery/Business Continuity Management test planning and documentation
- Manages the Book of Work and Book of Demand for the respective customer base
Deliverables:
- On-time & on-budget delivery of infrastructure, in compliance with customer needs and our client architecture standards as well as change and delivery processes
- Ensure budget compliance (for TIS deliverables)
- Supply project and client insights for periodic prioritization meetings concerning IT infrastructure projects
- Ensure infrastructure deliverables are covered with corresponding OLAs and SLAs
- Book of Work and Book of Demand:
- Book of Work
- Capacity forecasts & management for TIS deliverables
- Forecast and actual project phase status reports on pre-defined client portfolio
- Forecast and actual project budget and spent reports pre-defined client portfolio
- Book of Demand
- Forecast & actual resource demand for pre-defined client project portfolio
- Forecast & actual Capex demand for pre-defined client project portfolio
Must have basic experience:
- IT Account Management
- Experience in IT Contract/IT Supplier Management, IT Project Management, IT Delivery Management type roles
Nice to have basic experience:
- Thorough knowledge of main IT technologies, IT system design and IT architecture in a large corporate context
- Thorough understanding of large banks organizations IT Project Management and IT Service Management principles
- Experienced in applying general management & conflict management skills
Must have expert skills:
- Very good ability to translate business and application requirements into technical terms and IT services
- Good knowledge of end-to-end IT operations and large infrastructure landscapes
Nice to have expert skills:
- Good knowledge of banks IT (TIS and business unit) guidelines, procedures, standards (eg ITIL, CMMI, etc)
- Very good knowledge of TIS, banks IT, existing and future banks IT usage standards, opportunities, trends and changes
- Good understanding of statistical and analytical principles and processes
- Thorough knowledge of budget calculation processes as well as and budget calculation and charging principles
- Good understanding of AD partners, their deliverables and processes
Must have soft skills:
- Good analytical, negotiation, presentation and communication skills
- Innovative outlook and enthusiasm towards IT Service Quality and improving it across organizational boundaries
- Expectation and conflict management
- Good written and spoken English language skills
Nice to have soft skills:
- German skills advantageous
- Quick learner, adaptive