Beschreibung
Specialist Service & Infrastructure OperationsJob Purpose:
- Provide site operation administration and maintenance management for systems and products.
- Manage configuration processing, component installation, software installation and modification.
- Provide a first line troubleshooting service for customers ensuring that all systems operate with maximum efficiency.
- Manage and perform local staging and installation of all workstations and peripherals across the airport.
- Assist multinational installation teams and third party consultants and installation specialist.
- Administer ATI specific applications delivered
- Work with the local Customer IT team.
- Coordinate customer related on-site activities, including application testing, acceptance testing and installation planning.
Key results:
- Implement Zero Downtime customer support procedures
- Perform on-site BETA testing of application or platform software as required.
- Administration (AD, GPOs, DNS, DHCP, DFS, MSCS, IIS, Backup, Other Services) of Windows Servers (10+) and Windows XP / W7 workstations (500+), User Administration (creation of profiles, policies, login scripts, user menu, templates, batch scripts etc.)
- Administration and troubleshooting (VLANs, ACLs, Routing) of CISCO network devices (ASA5520, C3750, C2960).
- Basic Oracle DBs Administration (Backup, SQL Scripts, basic troubleshooting).
- Other day-to-day site operations tasks.
Candidate Profile:
- University/Institute Degree in Electronics engineering, Telecommunication, Radio engineering, Information Technologies
- 3+ years experience as a Systems Specialist / Engineer / Administrator responsible for support activities of LAN equipment, Windows Domain Networks, corporate IT systems.
- Delivering SLAs to external customers experience.
- Fluent spoken / written English and German language.
- Minimum CCNT level network technologies knowledge (VLANs, Routing protocols, ACLs).
- Good Windows Server Service knowledge (AD, GPOs, DNS, DHCP, DFS, MSCS, IIS).
- DBMS (Oracle, Microsoft) basic architecture knowledge, ability to read/write SQL Scripts is a must.
- VMware Infrastructure experience is desirable.
- Basic understanding of IBM Web Sphere MQ and Message Broker functionality.
- Ability to support, troubleshoot, analyse and investigate in multi-vendor environment.
- Knowledge of ITIL and service management practices and procedures preferred.
- Ability to analyse, draw conclusions and create solutions to customer's moderately complex problems.
- Ability to work under pressure and multi-task.
- Ability to use a team approach to solve problems when appropriate
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