Service Manager

Beschreibung

It offers an interesting and challenging job opportunity for an
experienced IT Service Manager. The project aims at consolidating the eleven existing data centers in Basel.
For job details, qualifications and further requirements please refer to the attached job description document.
ROLE
Service Manager, 100%
ROLE PURPOSE, MAJOR ACCOUNTABILITIES
• Coordinate and arranged regular meetings with DC team to share information and request Capacity
• Coordinate and arranged regularly meetings with BT to request services
• Coordinate and arranged regular meetings with IBM to ensure that IBM servers will be moved and organize and track possible issues with Application Analysts
• Track and organize decommissions of V-Block and updated in DRIS
• Manage and Coordinate move preparations
• Align stakeholders and enable them to do their work by have overview on what is going on in DC
Consolidation
• Chair the DC Alignment meeting on Wednesday’s
• Align Application Analyst according with requirements
• Escalate issues beyond authority of Basel DC Consolidation
• Deputy of Change Management
• Overall responsibility for timely delivery of changes ensuring the conformance with Novartis change management procedures
• Coordinates with service change management
• Controls timely delivery of changes
• Oversees the creation of infrastructure and application change request tickets
• Manages and monitors changes according to the existing Novartis and IBM SO delivery change
management procedures
• Coordinates with change management of the vendors
• Special support for IBM Change Management

EDUCATION / EXPERIENCE
• Fluent in English – oral and written
• German desirable
• Several years of experience as a Business Analyst, preferably in a similar role
• Novartis experience together with a good understanding of processes/organization etc. is a true
asset
• Experience with MS Office Tools and MS SharePoint
• Team work in a challenging IT environment
• Ability to work in an international as well as multicultural environment
• Good written and verbal communication skills
• Flexibility and experience in prioritizing tasks
• Ability to deal with variable workload