Beschreibung
Our client, a world renowned financial services provider is seeking a Service Delivery Manager for their network products. One would manage services and projects (in close cooperation with service provider's Service Level Manager). Monitor and control performance of services (in close cooperation with service provider Customer Service Manager). Determine process gaps and implement process improvements where necessary.Main tasks/activities:
- Daily review of incidents, problems, changes.
- Improve implemented control mechanisms for SLAs.
- Prepare reports in SNOW, weekly and monthly statistics.
- Assist with Network service catalogue introduction.
- "Chase" Service Providers
- Position requirements
- Service Now - advantage.
- Excel - reporting and formula functions - must.
- PowerPoint Presentation - basic.
Skills required:
- Basic Network knowledge (comparable to Cisco CCNA).
- Experience in an outsourced environment is an advantage
- Good communication skills
- Stress resistant
- Well organized, able to set priorities
- Good at tracking activities
- Self-Starter.
- English - must.
- German - advantage.
If you think that you are the ideal candidate for this position please send a copy of your CV as a Word Document and a daytime contact telephone number. Please note that only candidates who are a close match will be contacted regarding this role; non EU Citizens cannot be considered.