Service Center/Manager Developer

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

Service Center/Manager Developer

Main Responsibilities:

  • Development and configuration of business requirements to Nestlé quality standards
  • Creation of development packages and handover documentation to allow Operations to effectively promote the code to production
  • Provide 3rd level support for the following Service Center/Manager technical components; Knowledge Management, Master Data Interface, Automated Request Creation, Get IT, Connect IT, TEC (Omnibus, Omi) and Oracle
  • Provide 3rd level technical hyper-care and support for each Service Manager module post go-live
  • Manage and resolve or implement Incident/Change/Request/Problem support tickets where code changes are required
  • Execute custom and vendor application and software releases and upgrades
  • Prepare, administer and maintain sandbox and development environments for Service Center, Service Manager and web tier instances
  • Produce documentation for all completed development and ensure all documentation is current and valid
Main Purpose of Job:
  • Develop and configure HP's ServiceManager to business defined requirements in support of the Service Management Process Renovation Program
  • Perform and execute technical activities under the direction of the Technical Architect
  • Provide technical support to the SM Technical Architect
  • The provision of 3rd level technical support for Service Center 4.x and Service Manager 9.x

Dimensions/KPIs:

  • Adherence to development process
  • Timely resolution of incidents
  • 3rd level support activities are delivered per the SLA's

Key Skills/Behaviors/Knowledge:

  • Minimum of 3years experience in a Service Center or Service Manager developer role preferably within a global organisation
  • Recent demonstrable knowledge of development of the Incident and Problem or Change Management modules of Service Center/Service Manager would be beneficial
  • Good understanding of ITIL and how it can be adopted in practice
  • Fluent in spoken and written English. Spoken French would be an asset
  • Recent experience of rolling out Service Management tools and processes in a large organisation would be advantageous
    ServiceCentertechnical
  • Service Manager technical
  • Connect IT
  • SQL
  • Get IT
  • Webtier/Webservices
  • Architecture
  • TEC
  • Documentation
  • Programming concepts and functions
  • Unix
  • Oracle
  • Flexible
  • Client service oriented
  • Results oriented
Required Qualifications:
HP Service Center 4.x 5.x 6.x Certification
HP Service Manager 7.x/9.x Certification
Connect IT x.x
ITIL V2/V3 Foundation Certification (or higher)

Do you possess the skills and experience to be successful in this role? Are you interested in working autonomously? Are you interested in a new challenge? Then please send your CV (including picture and information about your social status, date of birth, address and phone number), Certifications and References to the link below or call Monika  for further information.

Start
ab sofort
Dauer
1 year
Von
Experis Schweiz AG
Eingestellt
11.01.2013
Projekt-ID:
471005
Vertragsart
Freiberuflich
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