Beschreibung
System Controller Webex - Pharma - Cisco, Telepresence, Call Manager, SLA, Basel, 6-12months
Short description
Controlling and monitoring of the Webex Service. Carrying out all operational processes and procedures. Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA).
Main Tasks
- Operating, controlling and monitoring the IT systems Webex and dataconferencing as part of a Telepresence
- Organizing the "day-to-day" management and carrying out all operational processes and escalations with the provider Cisco (TAC).
- Ensuring that all ICT services and infrastructures are operated in accordance with the service level agreements (SLA)
- Ensuring that the Webex service is available and make sure workarounds are in place in case of non-availability.
- Second level support of the service desk/help desk in case of incidents on Webex
- Handling and documenting exceptional situations and organizing workarounds
- Triggering and controlling the necessary maintenance work and backup
- Maintaining the operational processes and documentations, also for training.
Special Requirements
- Experienced in Cisco technology and products, especially Webex, Call Manager and Telepresence
- Fluent in English, German or Spanish would be beneficial
Start date: 14.01.2013
End date: 30.06.2013