DB2 SUPPORT SPECIALIST

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

Contracting role

1 year contract to start with (extension in 2014, long term contract)

Start: February/March 2013

Details of the role:

Core role is to work closely with the customer (overally very good/strong technical group), the local account team members, the Lab, including the dev adocates and executive advocates. I'm the DB2 xecutive Advocate so there woudl be plenty of interaction with me. Main topics are PMRs so familiarity with the process, resolution, esccalation etc. Also tracking special build, featurequests, requirements etc. English is the working language but French is a big asset

Responsibilities
- Follow up open DB2 issues, including liaison with SAP, DB2 LAB's, collection of additional data as required, regular follow up. Keeping a register of all issues and current status.
- Collaborate with AIX and storage teams to speed up issue resolution.
- Maintain an up-to-date list of candidate APARs to be included in special builds. Dependent on priority, try to get issues closed before fix pack cut of dates to help reduce quantity of special builds.
- Requesting and working with Labs to ensure builds deliver on time and to order working with MYSAP support.
- Beta code testing and new feature assessment on our client's environment.
- Review our client's procedures are correct and in-line with DB2 expectations.
- Assist our client's to understand DB2 behaviours/best practices.
- Organize and prepare workshops to discuss future design changes of DB2 product that would increase availability, stability and supportability.
- Document potential change request so they include all expected technical information and business justification to help create a sound case to DB2.
- Understand customer Information System and propose all possible renovation and innovation needs.
- Enrich communication and feedbacks to DB2 laboratories in order to ensure customer projects are technically achievable.
- SAP Basis R/3 et BW
- AIX 5.3
- HACMP
- TSM/TDP.

Start
February 2013
Dauer
12 months
Von
Human Capital
Eingestellt
14.12.2012
Projekt-ID:
461834
Vertragsart
Freiberuflich
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