Level 3 Technical Support Specialist

Vaud  ‐ Vor Ort
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Schlagworte

Beschreibung

For our client, an international company in the Suisse Romande area, we are looking for a:

Level 3 Technical Support Specialist

to take technical ownership of a number of tools distributed worldwide to employees. Tools include HP Quality Center, Opinio e-survey, and several Learning & Training tools.

You will:

  • Be the first point of contact for the tools' functional owners, to investigate bugs, coordinate changes, and perform upgrades and tests.
  • For client-side packages: Follow the packaging process when a tool needs to be patched or upgraded. Perform pre-tests, package request, communication with packaging team, package tests in different environment, coordinate user tests, deploy package.
  • For Server Side support: handle support on the Server Side, install and document patching in test environment and coordinate the deployment in production with CATI/WIPRO teams.
  • Deal with daily incidents (tickets) 3rd level, help users directly or investigate with the vendor to find permanent fixes/patches if needed.

Candidates must be able to demonstrate:

  • Good HP Quality Center Server Side knowledge
  • The ability to navigate and investigate in different Windows (client and server) based applications to find the root cause of problems
  • MS SQL basics (being able to query and modify data, investigate to find potential data issues)
  • General Windows desktop and server knowledge

This is a contract position with an international client - the initial contract is until the end of 2012, with extension for 2013 to be confirmed depending on performance and team priorities. The client is located minutes from Lake Geneva, on the Swiss Riviera and close to Lausanne. Info-Tech will provide advice and support through your relocation if you are working in Switzerland for the first time.

Start
ab sofort
Dauer
3 months, renewable
Von
INFO-TECH
Eingestellt
15.09.2012
Projekt-ID:
420883
Vertragsart
Freiberuflich
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