Beschreibung
Support Analyst (m/f)
Description Short Description of Team
The PSI/RMIT L2 Production Support Team in Switzerland provides a standard set of production operating support services for RMIT Managed Solutions supporting the Records Management Services business to ensure optimum availability of applications and end user support through global collaborative services and centralization while driving operational efficiencies and maintaining a level of flexibility to manage specialized regional requirements.
Role Description
- Provide support for a data archive application built on top of an XML database running in a UNIX environment. Roles includes:
- System/application issues escalated from Level 1 Team
- Conducting regular maintenance activities, health checks, release/deployment management processes and application verification post release
- Assisting in system and application support routine development and maintenance activities
- Gathering and tracking system and application performance statistics to confirm availability targets
- Support transition of services into production through standard change and release and deployment management processes
Work experience required
Previous experience in:
- Supporting, engineering and integrating UNIX based applications with database components (MarkLogic XML database preferred) preferably with development experience
- Engineering, integrating and supporting ETL batch processes
- 3-5 years experience with providing application production technical support in a technically diverse environment
- Prefer experience with any leading big data solution
Mandatory Skills
- Unix/Linux
- Unix Shell Scripting
- Batch jobs
- Web Server Experience (Apache/Tomcat)
- ITIL Knowledge
- System/software/database life cycle experience and knowledge
- System integration planning and implementation experience
Soft Skills
- Excellent communication (verbal and written in English) and interpersonal skills
- Experienced analytical problem solving, root cause analysis, decision making, and judgment skills based
- Detail oriented
- Ability to work in a team setting as well as independently
- Thrive on ability to work under pressure and deliver against Service Level Agreements
- Must have a strong and positive customer service attitude with sensitivity to regional differences
- Strong time management skills
- Technology awareness with well-rounded broad base IT skills
Language: English
Project start: ASAP
Availability: 100%
Duration: 6 months (possible extension)
Place of work: Zurich