Beschreibung
BRINE SA places the customer needs firmly in the centre and offers a speedy and professional solution. We carefully select suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences
Support Analyst (m/f)
Switzerland - Zurich
Short Description of Team
The PSI/RMIT L2 Production Support Team in Switzerland provides a standard set of production operating support services for RMIT Managed Solutions supporting the Records Management Services business to ensure optimum availability of applications and end user support through global collaborative services and centralization while driving operational efficiencies and maintaining a level of flexibility to manage specialized regional requirements.
Role Description
Provide support for a data archive application built on top of an XML database running in a UNIX environment. Roles includes:
- System/application issues escalated from Level 1 Team
- Conducting regular maintenance activities, health checks, release/deployment management processes and application verification post release
- Assisting in system and application support routine development and maintenance activities
- Gathering and tracking system and application performance statistics to confirm availability targets
- Support transition of services into production through standard change and release and deployment management processes
Work experience required
Previous experience in:
Supporting, engineering and integrating UNIX based applications with database components (MarkLogic XML database preferred) preferably with development experience
Engineering, integrating and supporting ETL batch processes
3-5 years experience with providing application production technical support in a technically diverse environment
Prefer experience with any leading big data solution
Mandatory Skills
- Unix/Linux
- Unix Shell Scripting
- Batch jobs
- Web Server Experience (Apache/Tomcat)
ITIL Knowledge
System/software/database life cycle experience and knowledge
- System integration planning and implementation experience
Soft Skills
Excellent communication (verbal and written in English) and interpersonal skills
Experienced analytical problem solving, root cause analysis, decision making, and judgment skills based
Detail oriented
Ability to work in a team setting as well as independently
Thrive on ability to work under pressure and deliver against Service Level Agreements
Must have a strong and positive customer service attitude with sensitivity to regional differences
Strong time management skills
Technology awareness with well-rounded broad base IT skills
Language: English
- Project start: ASAP
- Availability: 100%
- Duration: 6 months (possible extension)
- Place of work: Zurich
Deadline for CV's: Friday the 14th of September 2012 at 12:00 o clock.