Beschreibung
Skills needed:
* Excellent problem solving skills - Including recognizing previous issues raised
* The ability to explain problems and solutions clearly to non-technical users
* The ability to priorities, work under pressure and meet deadlines
* Good organizational skills
* Good interpersonal and communication skills
* Knowledge of Windows 7 build
* Windows 7 troubleshooting
* Knowledge of E2E migration of users to Windows 7
* Knowledge of deployments & projects
* Use of a knowledge base (updating & using)
* Ideally have experience of using the Service Now Incident Management Call Logging system.
* Incident/Problem Management
* Ensuring the readiness of the team for the SW Migration & the support of this.
* Co-ordinate the operational readiness of the UK Service Desk
* Work with the client for the introduction of new services
* Work with the deployment tool team in order to support the deployments
* Develop & maintain formal procedures & process' to maintain standards & continuity according to industry best practice
* Acting as an escalation point and mentor for the UK GRCC team
* Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc
* Producing regional statistics and management reports
* Arranging staff training and awareness sessions
* Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk
* Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.
Language: German & English (both fluent)
Start date: immediately
Duration: 3months + with expectation of renewal
Workload: Full time
Location: Zürich (Opfikon)
Do you possess the skills and experience to be successful in this role?
Are you interested in working autonomously?
Are you interested in a new challenge?
Then please send your CV (including picture and information about your social status, date of birth, address and phone number), Certifications and References to the link below or call Alan for further information.