Beschreibung
Profile description
OSS Desktop Support providing support to trading floor/Middle Office and Back Office functions.
Start date
ASAP
End date
+ 3 months with expectation of renewal
Workload
Full time
Location
Zürich, Switzerland
Activities
- Provide IT. break fix and IT. request services
- Second level support (after USC) for MS Office suite of applications and Outlook, Avistar, Lync
- Blackberry troubleshooting and support
- Deploy workstations for Trade floor clients
- Liaison with the Engineering Team for build specific issues for desktops and laptops
- Escalation of issues/problems to appropriate owners/teams
- SNOW ticket queue monitoring and management
- MDS application support and troubleshooting
- Goods received process co-ordination
- Third party vendor management, overseeing IMAC deliveries
- Occasional out of hours and weekend work
- Ad-Hoc local project related activities
- Participation in regional/global/local initiatives
- Ensure all work activities adhere to the client's policies and procedures
- Root cause analysis, attend bi-weekly global call with engineering. Liaise with product owner or engineering
- Remote support for Satellite office
- BCP inventory management, maintenance and support (ie Isolation testing, Periodic readiness check)
- Site power down/up support activities
- Provide IT setup for large conference and event setup (variety of activities for on-site or off-site conferences & marketing events)
Skills:
- Windows 7/XP
- MS Office application suite
- Market Data Applications desirable (Reuters, Bloomberg)
- Various remote access solutions (ie Blackberry, Good, VPN, Citrix)
- Strong problem solving and analytical skills
- Able to communicate clearly and effectively across all levels
- Client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively
- Excellent team player
- Pro-active, positive personality and "can-do" attitude
- Strong learning capability and committed to self-development
- Able to adapt to changes and have flexibility in performing the support role
Education/Qualification
- Bachelor degree in Technology, MSCE or equivalent higher education in IT.
- ITIL foundation certification highly desirable
Experience/Level
- Five plus years in face to face IT. desktop support, preferably in a large organization
- Experience supporting an Investment Bank highly desirable
Language (written/spoken)
- German and English