Beschreibung
Connect44 is searching for an ACCESS TECHNICAL Support Engineer for a new project that will be based in Switzerland!
Main Responsibilities:
Based in Bern, you will join a fast growing and international team, being responsible for Product/Solutions and the After-sales Technical Support in the field of Access Networking. You will support our customers in all technical aspects and improve the relationship to our main Service Provider accounts.
Your main responsibilities will be:
- Project implementation (installation & commissioning) and technical supervision of the subcontractors or service partners
- Level 1/Level 2 technical support service to the customers independently or jointly with a technical support team
- Provide training for customers, subcontractors or service partners
- Pre-sales support for testing, bidding or holding workshops
Requirements:
- Working experience of post-sales services in Telco industries
- Ability to implement and supervise installation, commission and testing independently (including survey and acceptance)
- Strong troubleshooting skills, FLM/SLM
- Ability to relate and work with different cultures
- At least 1 year working experience in access network or data communication, TCP/IP and other broadband protocol background is needed
- Familiar with access network equipment (DSLAM, Switch, Router). Good knowledge in the fields of ADSL2/
VDSL2/P2P/GPON/OSS is preferred
- Fluency in German and English, Swiss German is preferred
- Willingness to travel on a regular basis