Beschreibung
Scope of Work:
24/7 shift work onsite
Managing Hotline/Group mailbox and incident queue
Analysing and Dispatching incident tickets to appropriate employee/team for investigation
Start investigation (break-fix) if the issue can be fixed on 1st level
Escalate/handover issue to 2nd level support team
Technical or Other Skills:
1st priority > WINDOWS Server, MS SQL/SYBASE
2nd priority > UNIX (SOLARIS/Linux), Oracle Database
ITIL process knowledge (incident/problem management, change management)
Tool: Incident Management Tool is Remedy ITSM7
Swiss ICT
ICT - System Administrator
ICT - Database Administrator
ICT - Supporter
Experienced in production support/IT Operations
Experiences in 24/7 shift based technical support
Experience:
~ 6 years
Language:
- Fluently spoken and written German and English
Education:
Bachelor Degree
Are you ready for a new challenging project in Zurich? Then please send your CV to Ursula Leitner.