Beschreibung
We are looking for an Supporter ICT:
- 24/7 shift work onsite
- Managing Hotline/Group mailbox and incident queue
- Analysing and Dispatching incident tickets to appropriate employee/team for investigation
- Start investigation (break-fix) if the issue can be fixed on 1st level
- Escalate/handover issue to 2nd level support team
Technical or Other Skills:
- 1st priority --> WINDOWS Server, MS SQL/SYBASE
- 2nd priority --> UNIX (SOLARIS/Linux), Oracle Database
- ITIL process knowledge (incident/problem management, change management)
- Tool: Incident Management Tool is Remedy ITSM7
- Swiss ICT
- ICT - System Administrator
- ICT - Database Administrator
- ICT - Supporter
- Experienced in production support/IT Operations
- Experiences in 24/7 shift based technical support
- Experience: ~ 6 years
Language:
- Fluently spoken and written English and German
Education:
Bachelor Degree
Start Date: 1.6.2012/End Date: 30.11.2012/Utilization: 100 %
BRINE SA places the customer needs firmly in the centre and offers a speedy and professional solution. We carefully select suitable consultants and IT-specialists on the basis of their qualification. We pay particular attention to their education, business and technical knowledge, professional experience, individual character and not least, personal preferences.