Beschreibung
We are seeking a Service Manager for a contract position with a global Pharmaceutical company in Switzerland to manage the service delivery and transition of specific Global Business Warehouse Systems to an integrated Business Intelligence Platform. Experience in Service Delivery, Service Management, Service Transition and SAP BI is required and ideally you will be bilingual in English and German.Responsibilities:
. Manage service delivery for European BW systems.
. Manage the service transition to the Integrated Business Intelligence platform.
. Be responsible for ensuring that internally and externally sourced SAP BI services are aligned with business needs
. Deliver SAP BI services in accordance with customer Service Level Agreements and industry best practice
. Responsible for the service life cycle management which includes SAP BI service & application life cycle management, architecture, service level management & process improvements
. Also have responsibility for request & capacity management, innovation, supplier & contract management, benchmarking, etc
Skills Required:
. Must have ITIL approach and Process Management experience
. Proven experience with SAP BI systems
. Service Delivery or Service Management experience
. Experience in the service transition or delivery of IT projects
. Stakeholder Management
. Excellent English communication skills are needed
. German language skills would be ideal
. Experience of working in the Pharmaceutical sector would be advantageous