Beschreibung
Scope of Work:
24/7 shift work onsite
Managing Hotline/Group mailbox and incident queue
Analysing and Dispatching incident tickets to appropriate employee/team for investigation
Start investigation (break-fix) if the issue can be fixed on 1st level
Escalate/handover issue to 2nd level support team
Technical or Other Skills:
1st priority > WINDOWS Server, MS SQL/SYBASE
2nd priority > UNIX (SOLARIS/Linux), Oracle Database
ITIL process knowledge (incident/problem management, change management)
Tool: Incident Management Tool is Remedy ITSM7
Swiss ICT
ICT - System Administrator
ICT - Database Administrator
ICT - Supporter
Experienced in production support/IT Operations
Experiences in 24/7 shift based technical support
Experience:
~ 6 years
Language:
- Fluently spoken and written German and English
Education:
Bachelor Degree
Interested? Please send your CV immediately to Ursula Leitner.
Switzerland offers very low taxes and low social security contributions while covering unemployment (depending on contract length and contractors working history), accidents and pension. As a company Elan offer many benefits for contractors such as sick day coverage from day 1 onwards when provided with a doctor's note: In addition to this Elan has a contractor service department to assist with relocation and queries you may have.