Beschreibung
Technical Supporter (German and English)
For my large banking client in Zürich, Switzerland I am looking for a Technical Supporter
Location: Zürich
Start: 01.06.12
Duration: 6 months
Language: Fluent German and English required (CV's in English)
Technical Skills:
- 1st priority: WINDOWS Server, MS SQL/SYBASE
- 2nd priority: UNIX (SOLARIS/Linux), Oracle Database
- ITIL process knowledge (incident/problem management, change management)
- Tool: Incident Management Tool is Remedy ITSM7
Scope of Work:
- 24/7 shift work onsite
- Managing Hotline/Group mailbox and incident queue
- Analyzing and Dispatching incident tickets to appropriate employee/team for investigation
- Start investigation (break-fix) if the issue can be fixed on 1st level
- Escalate/handover issue to 2nd level support team
- Swiss ICT
- ICT - System Administrator
- ICT - Database Administrator
- ICT - Supporter
- Experienced in production support/IT Operations
- Experiences in 24/7 shift based technical support
- Language: Fluently spoken and written German and English