Beschreibung
Junior Technical Writer - Customer communication - IT - Pharma - Switzerland
Junior Technical Writer required, to work on a project within a major pharmaceutical in Switzerland
Main Tasks:
- Assists higher level technical writers with writing and editing technical documentation.
- Follows established practices and principles.
- Under supervision, may assist with modifications to existing technical documentation.
- Work is assigned and general instructions given for routine work; more detailed instruction is provided for new projects.
- Applies knowledge of company policies and standard practices to resolve problems.
- Analyzes issues and uses judgment to make decisions.
- Escalates non-standard problems or issues
- Communicates frequently with the customer about the status of activities.
- Promotes team cooperation and supports team decisions even if different from own views.
- Applies new technical approaches to best resolve customer problems.
- Keeps current with new approaches in the field.
- Considers cost of various business actions or alternatives in determining customer solutions.
Main Skills:
- Ability to work in a team environment
- Good written communication skills in relation to technical documentation
- Understands the Impact of Customer Satisfaction
- Values the importance of customer satisfaction and understands how one's actions impact customer satisfaction.
- Gauges how quality/reliability/timeliness affect the customer's work/issues and their perception of ResCap.
- Communications demonstrate concern and interest in the customer's problems and needs.
- Written communications are coherent and accurate.
- Understands the customers of the IT organization and demonstrates a clear commitment to their satisfaction.
- Understands how to work flexibly within organizational policies/procedures.
- Breaks down a problem into smaller parts.
- Makes multiple causal links: Several potential causes or events, several consequences of actions, or multiple-part chains of events (A leads to B leads to C leads to D).
- Analyzes relationships among several parts of a problem or situation.
- Anticipates obstacles and thinks ahead about next steps.
Location: Basel - Switzerland
Duration: ASAP to 23.12.2012 (with option for extension)
Hourly rate: negotiable
For further information, please send us your updated CV with availability and contact details.