Beschreibung
We are looking for a CRM Program Manager with experience of leading complex CRM projects in the consumer goods industry. The CRM Program Manager will work cross-functionally with our global client, to deliver their CRM projects, and supporting solutions, services, integrations and partnerships.Main responsibilities will include:
Strategy
- Work with markets and globally managed businesses as well as the different technical, functional and service delivery teams to build a CRM Roadmap that delivers the business requirements in the short, mid and long term.
Program Management
- Develop and maintain the business project portfolio
- Ensure end-to-end coordination of projects, working with the markets and project managers, from design through delivery and handover to sustain
- Coordinate the development/evolution of a functional and technical architecture
- Coordinate the selection of solution and technology partners
- Assist business on the selection of the business/logistics/financial partners and coordinate the technical design and construction of the integration/interfaces with the technical platforms
Governance
- Acting as the single point of contact for the CRM projects
- Ensure projects follow agreed processes and methodologies
Candidates applying for this role must be able to demonstrate:
- Experience on complex CRM projects in the consumer goods industry
- Understanding and experience of more than one CRM solution (SAP CRM, MS Dynamics CRM, etc.)
- Experience managing complex programs and projects (PMI certification preferred)
- Experience working on shared service projects
- Excellent communication and facilitation skills
- Fluent English