Web Infrastucture Support Analyst

Beschreibung

Web Infrastructure Support Analyst - Zurich

Our Infrastructure division's technical and operational solutions provide stable, available and high performance systems, products and services in support of business requirements and continued growth. Infrastructure Service Delivery is accountable for all elements of deployment, service delivery, and operations, providing a seamless experience within region while ensuring global consistency in our tools and processes for each core function.

As Web Infrastructure Support Analyst your specific responsibilities include, but are not limited to:

* Maintenance of the Web infrastructure
* Implementation of requests, including new instances installs for the webfarm
* Service support and closure of request tickets
* Chat monitoring of escalated requests
* Problem resolution, ownership and risk management of issues
* Participation in on-call rotation to provide out-of hours support
* Operational improvements: Procedure and process creation amendment, process training

Requirements

- A bachelor's degree in IT or its equivalent practical experience
- The capacity to quickly grasp an in-depth understanding of the application functionality, basic concepts and methodologies of the systems
- A good understanding of the infrastructure of each supported product of the system inter-dependencies, good general PC skills, solid Unix skills (Solaris, Linux and Scripting) or strong Wintel skills and good Unix Skills
- An aptitude for analytical thinking and logical problem solving is essential
- Experience in a technical support role is essential
- Experience with web sites (HTML)
- Strong communication skills
- Ability to work autonomously, maintain professionalism and work under tight deadlines

Finding Fee due to applicable finding partner contract.

send CV's until: 18.04.2012
Project start: 01.06.2012
Duration: 6 months
Availability: 100%
Place of work: Zürich

Please mention the Reference number in the subject line "M89068A"!