Beschreibung
As Web Infrastructure Support Analyst your specific responsibilities include, but are not limited to:
* Maintenance of the Web infrastructure
* Implementation of requests, including new instances installs for the webfarm
* Service support and closure of request tickets
* Chat monitoring of escalated requests
* Problem resolution, ownership and risk management of issues
* Participation in on-call rotation to provide out-of hours support
* Operational improvements: Procedure and process creation amendment, process training
Requirements:
- A bachelor's degree in IT or its equivalent practical experience
- The capacity to quickly grasp an in-depth understanding of the application functionality, basic concepts and methodologies of the systems
- A good understanding of the infrastructure of each supported product of the system inter-dependencies, good general PC skills, solid Unix skills (Solaris, Linux and Scripting) or strong Wintel skills and good Unix Skills
- An aptitude for analytical thinking and logical problem solving is essential
- Experience in a technical support role is essential
- Experience with web sites (HTML)
- Strong communication skills
- Ability to work autonomously, maintain professionalism and work under tight deadlines
Are you interested in a new project in Zurich? Please send your CV immediately to Ursula Leitner.
Switzerland offers very low taxes and low social security contributions while covering unemployment (depending on contract length and contractors working history), accidents and pension. As a company Elan offer many benefits for contractors such as sick day coverage from day 1 onwards when provided with a doctor's note: In addition to this Elan has a contractor service department to assist with relocation and queries you may have.