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Web Infrastructure Support Analyst

CH  ‐ Vor Ort
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Schlagworte

Beschreibung

For our customer in Zurich we are looking for a

Web Infrastructure Support Analyst

Description:

  • Group Technology Infrastructure Services (GTIS) technical and operational solutions provide stable, available and high performance systems, products and services in support of UBSs business requirements and continued growth. Infrastructure Service Delivery (ISD) is accountable for all elements of GTIS deployment, service delivery, and operations, providing a seamless experience within region while ensuring global consistency in our tools and processes for each core function.

    Your responsibilities:
  • Maintenance of the Web infrastructure
  • Implementation of requests, including new instances installs for the web farm
  • Service support and closure of request tickets
  • Chat monitoring of escalated requests
  • Problem resolution, ownership and risk management of issues
  • Participation in on-call rotation to provide out-of hours support
  • Operational improvements: Procedure and process creation amendment, process training

    Requirements:
  • A bachelor's degree in IT or its equivalent practical experience
  • The capacity to quickly grasp an in-depth understanding of the application functionality, basic concepts and methodologies of the systems
  • A good understanding of the infrastructure of each supported product of the system inter-dependencies, good general PC skills, solid Unix skills (Solaris, Linux and Scripting) or strong Wintel skills and good Unix Skills
  • An aptitude for analytical thinking and logical problem solving is essential
  • Experience in a technical support role is essential
  • Experience with web sites (HTML)
  • Strong communication skills
  • Ability to work autonomously, maintain professionalism and work under tight deadlines

    If you are interested in this position please do not hesitate to send us your CV electronically.
    • Start
    1/6/12
    Dauer
    6 months
    Von
    Harvey Nash IT Recruitment Switzerland
    Eingestellt
    11.04.2012
    Projekt-ID:
    346834
    Vertragsart
    Freiberuflich
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